Patient Satisfaction Levels Go Through The Roof For Isis Chiropractic Centres!

Our latest results from self-reported feedback questionnaires extending from 2013 to 2018 are showing great results in patient satisfaction and improvement rates!

Self-reported results from the Patients at Isis Chiropractic Centres

It is important for us to know that we are helping our patents. So it is therefore reassuring that the results that we are about to share with you are very positive.

These are the results of our treatment and what you can expect from Chiropractic care at our clinics.

These results are from self-reported feedback questionnaires which are sent out independently by a research group, the system is called CareResponse. 

We have collated the results to help you make an informed decision about the care you want from us. 

These results are from 2088 patients and include not just back pain and neck pain, but all manner of complaints that we treat.

Are our patients satisfied with their care at Isis Chiropractic Centres?

The answer is a resounding Yes!

Isis Chiropractic Centres Patient’s Satisfaction levels with care:

    •    85% report to be ‘very satisfied’

    •    14% report to be ‘satisfied’ and

    •    1% have reported being ‘unsatisfied’.

So, not everybody report to be satisfied, 1% report to be ‘unsatisfied’. We do not want you to be one of the 1% so that is why we have developed a structured treatment programme to minimise the chance for this to happen. So as long as you follow the programme you should be either ‘very satisfied’ or ‘satisfied’ with our care.

Speed of Improvement

    •    At 14 days, 61.44% of patients report that they are feeling better

    •    At 30 days this increases to 72.06% which then

    •    At 90 days increases further to 79.84% (the last set of online questions) showing               that patients continue to improve.

This compares well with a previous audit we did in our clinics showing that after 3 treatments patients reported a 76% reduction in pain.

It is important to note that although the majority of patients report a quick improvement, their improvement continues and is greater at 90 days than 14 days.

How Many Treatments Do I need?

How many treatments you need is completely individual and has to be addressed in each case, but this should give you an idea depending on what you are looking for.

The information we have from our patients is that they improve more as they have more treatments. So if you have a difficult problem, do not despair, as you continue with the programme you are likely to see more benefits.

There is also research to show that if you have a recurring or chronic condition you benefit from having ongoing treatment (on a less frequent basis). A Swedish study showed that people with recurring back pain benefited from having between 4-12 treatments per year. It resulted in 14 days less of bothersome pain per year! And that is what we and our long-standing patients have observed too.

Extended Questions on Satisfaction Rates

How satisfied are our patients with the care we provide?

This was an extended questionnaire relating to the following questions:

1. How thoroughly they feel they have been asked about their symptoms.
2. How well they have been listened to.
3. How well they were put at ease during examination.
4. How well they were involved in decisions about their care.
5. How well their problem and treatment was explained.
6. The amount of time they had with their clinician.
7. The patience their clinician had with them.
8. The caring and concern showed to them

How do these results compare to GP treatment and management?

The majority of the patients who come to see us and fill out the CareResponse questionnaire do so because of low back pain. Our figures above do include all mechanical problems, not just low back pain, however, if we compare our results to a year long study looking at the outcome of GP treatments for low back pain which are the majority of our patients it found that:

    •    At 3 months only 21% of  GP patients reported being better in terms of pain and               disability and

    •    At 12 months this rose only slightly to 25%.

From the GP study at 3 months, 79% of patients will still be suffering yet at the same point for our Chiropractic patients only 20% are suffering, 79.84% are reporting to be feeling better compared to how they felt at the initial consultation.

Patients often tell us that they have been told Chiropractic treatment does not work and it is a waste of time and money as they will get better anyway on their own – look at the data – we will let you decide.

Research reference:

Outcome of low back pain in general practice: a prospective study.  Peter R Croft, professor,a Gary J Macfarlane, senior lecturer,b Ann C Papageorgiou, studies coordinator,b Elaine Thomas, research statistician,b and Alan J Silman, director.  BMJ. 1998 May 2; 316(7141): 1356–1359.

If you need help today, you can book your appointment here now!

Our treatment methods have been shown to be very effective in helping with both acute and chronic back pain. Please contact us to find out how we can help you!

If you want fast pain relief, check the availability for appointments here!